TERMS & CONDITIONS

GUARANTEE


In the unlikely event that your product requires guarantee service, please contact Panorammma directly. After receiving the service request, Panorammma will assess the claim and determine, at its discretion, whether the product or affected part will be collected for examination or repair, partially or completely replaced, or whether the claim falls outside the scope of the guarantee.

The guarantee remains in force for 1 year from the date of delivery, with the exception of claims relating to shipping damage, which must be reported within 15 days of delivery.

The guarantee covers manufacturing and production defects. After the 1-year guarantee period has expired, Panorammma may, at its discretion, offer repair or replacement services at an additional cost. Any applicable costs will be communicated in advance.

IN GENERAL

  1. The guarantee is valid for 1 year from the date of delivery.
  2. The guarantee covers manufacturing and production defects.
  3. The guarantee applies only to the product or component affected by the confirmed defect.
  4. Several exclusions apply to these guarantee terms, as outlined below and in the applicable care and maintenance instructions.

EXCLUSIONS & LIMITATIONS


This guarantee does not cover:
  • Natural variations in stone, wood, leather, and other natural materials, including variations in color, tone, veining, pattern, texture, and other inherent characteristics. These variations are part of the unique nature of the material and are not considered defects.
  • Normal and natural wear and tear.
  • Damage caused by improper, excessive, or unintended use.
  • Improper assembly, installation, servicing, or repair by unqualified persons.
  • Improper or project-based use of furniture intended for private use.
  • Exposure to excessive heat, moisture, liquids, unsuitable cleaning products, or direct sunlight.
  • Discoloration caused by sunlight, chemicals, cleaning products, or other external influences.
  • Damage caused by sharp, hot, wet, or damp objects.
  • Damage caused by other products, pets, heat sources, impacts, accidents, vandalism, theft, or misuse.
  • Damage caused by unsuitable environmental conditions, including excessive dryness, humidity, light, or temperature.
  • Mold or mildew caused by moisture.
  • Stains caused by bodily fluids or body and hair care products.
  • Changes or discoloration caused by products containing acids, alcohol, solvents, or other chemicals.
  • Unauthorized attempts to clean, repair, modify, or alter the product.
  • Spots, stains, or rings caused by water, moisture, or condensation that has not been removed.
  • Damage resulting from improper or insufficient maintenance.
  • Damage resulting from transportation, handling, uncrating, or installation carried out by the buyer or by a third party not appointed by Panorammma.

GUARANTEE CLAIM


In the event of a guarantee claim, the guarantee applies only to the product or component subject to the complaint and not automatically to the entire order or delivery.

For evaluation, Panorammma requires a detailed description of the issue, together with clear overview and detailed photographs. Additional documentation may be requested where necessary.

SHIPPING DAMAGE


The product and its packaging should be inspected upon delivery. Any visible damage should be documented with photographs before or during unpacking whenever possible.

Claims relating to shipping damage must be reported to Panorammma within 15 days of delivery and should include photographs of the product, packaging, and any visible damage.

DELIVERY


Please ensure that the delivery location is suitable and accessible for the product. Entrances, doorways, hallways, staircases, elevators, and other access points must allow for safe and damage-free delivery and comply with applicable weight and safety requirements.

Panorammma is not responsible for damage resulting from transportation, moving, uncrating, handling, or installation performed by the buyer or by third parties not appointed by Panorammma, nor for damage caused by incorrect operation, adjustments, or modifications to the product.

RETURNS & CANCELLATIONS


As most Panorammma pieces are made to order, made-to-order, customized, and one-of-a-kind pieces are considered final sale and cannot be returned or exchanged, except in the case of a confirmed manufacturing defect or where otherwise required by applicable law.

Returns of available stock pieces must be approved by Panorammma in advance. Any applicable return shipping, handling, or other associated costs will be communicated before the return is authorized.

Natural variations in materials and minor differences between samples, photographs, renders, and the finished product are not considered defects.

BUYER'S OBLIGATION


In the event of missing parts, shipping damage, or a suspected manufacturing defect, please contact Panorammma as soon as possible and provide the documentation required to evaluate the claim.











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