TERMS & CONDITIONS
In the unlikely event that your product needs guaranteed service, please contact Panorammma directly. After receiving the service request, Panorammma will decide at its sole discretion if the product will be collected for examination/repair, will be partly or completely replaced, or if the service request will be rejected. The guarantee remains in force for 1 year starting on the date of delivery, with the exception of claims relating to shipping deliveries, which should be attested within 15 days of delivery.
Within the 1 year, the guarantee will gradually expire; after 1 year, you might be asked for a financial contribution for possible extra costs that have to be made.
This guarantee is non-transferable. The guarantee covers repair requests for production faults. After 1 year of usage, you might be asked for a financial contribution for replacement and/or
repair. Costs will be communicated in advance via Panorammma.
IN GENERAL
1. The guarantee is valid from the date of delivery.
2. The guarantee covers repair requests for production faults.
3. The guarantee applies to the piece of furniture. When a piece of furniture changes hands or is resold, this does not affect the application of the guarantee terms and conditions.
4. Several exclusions apply to these guarantee terms. For this, please see the maintenance instructions.
EXCLUSIONS & LIMITATIONS
This guarantee does not cover:
Replacements of or refunds for natural stone pieces when concerning stone tonality, vein, pattern, and color, as each stone is unique.
Normal and natural wear and tear.
Wear and tear caused by improper and excessive use and abuse.
Damage caused by normal and natural wear and tear.
Improper assembly of servicing by unqualified persons.
Improper or project-based use of furniture intended for private use.
Exposure of the product to undesired heat, moisture, liquids, and cleaning products. Discolouration caused by (sun)light.
Damage caused by sharp, hot, or damp objects.
Damage caused by other products.
Environmental influences like undesirable levels of dryness, humidity, light, and temperature. Vandalism, theft, abuse, and damage caused by impacts or accidents.
Damage and stains caused by pets, heat sources, and mould caused by moisture (mildew). Stains caused by bodily fluids, body and hair care products.
Discolouration caused by the use (chemical reaction).
Any changes caused by products containing acids or alcohol, as well as solvents. Unauthorised attempts to clean, repair, or modify the product.
Spots and rings are caused by unremoved water, moisture, and condensation.
Poor maintenance.
GUARANTEE CLAIM
In the event of a guarantee claim, the guarantee applies only to the product or product part that is subject to complaint, and not to the entire delivery. A detailed description of the problem and an overview photo, as well as detailed photos, are required for evaluation.
DELIVERY
Please make sure that product delivery can take place without any problems. Building-related obstacles like entrances, doors, widths of hallways and staircases, elevators, etc., may not
impede damage-free delivery. It must be made possible to comply with applicable legal rules concerning maximum weight limits and safety. We are not liable for possible damage as a result
of transporting, uncrating, or installing the furniture yourself, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the furniture.
BUYER’S OBLIGATION
In the event of missing parts or a damaged product, please contact Panorammma immediately.
Within the 1 year, the guarantee will gradually expire; after 1 year, you might be asked for a financial contribution for possible extra costs that have to be made.
This guarantee is non-transferable. The guarantee covers repair requests for production faults. After 1 year of usage, you might be asked for a financial contribution for replacement and/or
repair. Costs will be communicated in advance via Panorammma.
IN GENERAL
1. The guarantee is valid from the date of delivery.
2. The guarantee covers repair requests for production faults.
3. The guarantee applies to the piece of furniture. When a piece of furniture changes hands or is resold, this does not affect the application of the guarantee terms and conditions.
4. Several exclusions apply to these guarantee terms. For this, please see the maintenance instructions.
EXCLUSIONS & LIMITATIONS
This guarantee does not cover:
Replacements of or refunds for natural stone pieces when concerning stone tonality, vein, pattern, and color, as each stone is unique.
Normal and natural wear and tear.
Wear and tear caused by improper and excessive use and abuse.
Damage caused by normal and natural wear and tear.
Improper assembly of servicing by unqualified persons.
Improper or project-based use of furniture intended for private use.
Exposure of the product to undesired heat, moisture, liquids, and cleaning products. Discolouration caused by (sun)light.
Damage caused by sharp, hot, or damp objects.
Damage caused by other products.
Environmental influences like undesirable levels of dryness, humidity, light, and temperature. Vandalism, theft, abuse, and damage caused by impacts or accidents.
Damage and stains caused by pets, heat sources, and mould caused by moisture (mildew). Stains caused by bodily fluids, body and hair care products.
Discolouration caused by the use (chemical reaction).
Any changes caused by products containing acids or alcohol, as well as solvents. Unauthorised attempts to clean, repair, or modify the product.
Spots and rings are caused by unremoved water, moisture, and condensation.
Poor maintenance.
GUARANTEE CLAIM
In the event of a guarantee claim, the guarantee applies only to the product or product part that is subject to complaint, and not to the entire delivery. A detailed description of the problem and an overview photo, as well as detailed photos, are required for evaluation.
DELIVERY
Please make sure that product delivery can take place without any problems. Building-related obstacles like entrances, doors, widths of hallways and staircases, elevators, etc., may not
impede damage-free delivery. It must be made possible to comply with applicable legal rules concerning maximum weight limits and safety. We are not liable for possible damage as a result
of transporting, uncrating, or installing the furniture yourself, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the furniture.
BUYER’S OBLIGATION
In the event of missing parts or a damaged product, please contact Panorammma immediately.
PLEASE CONTACT US THROUGH:
EMAIL
INSTAGRAM
PHONE NUMBER
+52 8115000901